Merchant of record
Paddle is the merchant of record for Agent Experience Monitor. Paddle processes payments, taxes, invoices, cancellations, and refunds under its Buyer Terms and Refund Policy. Your mandatory consumer rights are not limited by this policy.
Subscription cancellation
You can cancel renewal at any time through Manage billing. Cancellation normally takes effect at the end of the current paid billing period, so access continues until then and no further renewal is charged.
Refund eligibility
Except where applicable law requires otherwise, completed transactions are generally non-refundable. Paddle may approve a full or partial refund when statutory withdrawal rights apply, the service was not delivered as described, a duplicate or incorrect charge occurred, or Paddle grants a discretionary refund after reviewing the request.
Audit Credit purchases
Used Audit Credits are normally non-refundable because the requested service has already been delivered. If Paddle approves a full refund, unused credits from that purchase may be removed from the workspace balance. Credits restored after a platform failure are not treated as used.
How to request a refund
Use the Manage billing link in your workspace, the support link in your Paddle receipt, or visit paddle.net. You may also contact support@agentwebtest.com from the email address associated with the purchase so we can help identify the transaction.
After approval
Approved refunds are processed by Paddle, normally to the original payment method. Access associated with the refunded transaction may end when the refund is issued. Processing time can vary by payment provider.
Governing policy
Paddle's current Refund Policy and Buyer Termsapply to transactions processed by Paddle. If this page conflicts with mandatory law or Paddle's buyer terms, those requirements prevail.